Fingerhut Complaints and Reviews

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  • Customers like
    • Easy payment option3
    • Credit offer3
    • Ticked off1
  • Customers don't like
    • Poor customer service5
    • Very poor customer service3
    • Uphelpful supervisor2
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  • 1 day ago
  • Shopping
  • Westland, Michigan
  • 13

I placed an order and deciced I wanted to cancel. I sent Fingerhut an email letting them know I want to cancel. I sent several emails nobody responded until the next day. which was 24 hours later? I told the lady i wanna cancel she said you have to cancel within 2 hour period. I told her i sent a email but nobody replied. She told me they will still ship my order but I wil be charged shipping. I... Read more

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  • Sep 22
  • Shopping
  • Wilmington, Delaware
  • 4
  • 4
  • 37

Upon pulling my credit report I found that someone has gotten credit through Fingerhut in my name. I have tried and tried to contact someone regarding this issue. I have been given the number of (864) 354-5766 which is a cell phone voicemail. I have left several messages and no return call. The customer service with this company is horrible and not very good business practices. Someone... Read more

Was this review helpful? 2 0

Ordered rocky boots & i didnt receive my three pairs of socks, that is all Add comment

I cannot get in touch with this company, l have an account with them and their phone number is not working and everytime l try to pull up to website it goes down, what the *** is going on, l close my bank account so they can't mess me up the way they have mess up other customers. Add comment

  • Sep 10
  • Shopping
  • Post Falls, Idaho
  • Roku 2 Xd Standard Media Player
  • 82

I was new to Fingerhut. Bought an MP3 player for $89. Then bought two Roku streaming media players. The website said they would have HDMI AND composite ports. What I got was Roku with only HDMI ports. I have old tv and cannot use them..So I called and they said send them problem.I went back to the webpage that originally described the Roku but the wording had been changed to include only... Read more

Was this review helpful? 1 2

  • Sep 07
  • Shopping
  • Salem, Oregon
  • Fingerhut Online Order
  • 1
  • 1
  • 100

Well hmmmm in july i made a ONE TIME payment of my monthly bill. I made it 3 days before it was due. On the actual due date they went ahead and took the payment too.! I called to see why when i had already made the payment and then was told i could not roll over the 2nd payment to augusts bill. When they took the payment it made me be overdrawn in my bank for a hefty overdraft fee. Then in... Read more

Was this review helpful? 0 0

Tried to go on the website but keeps backing me out Add comment

  • Aug 26
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Gloucester, Virginia
  • Garmin Gps
  • 94

I have been with Fingerhut about a year now. Their prices are much higher than the stores. But if you shop around in fingerhut and look for specials you can get it cheaper. Interest is high at 24.9% but with a credit score in the high 500s to low 600s you have to expect that. I have not had a problem with shipping yet. My last order was for a GPS that came in three days, that kind of shocked me... Read more

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  • Aug 26
  • Shopping
  • Los Angeles, California
  • Customer Service
  • 67

Saty Clear of this place, they DO NOT report to all agencies and the customer service is very very bad. The hold times are terrible. Amber, Heather Larson in customer service play phones games. Try calling in and ask for a Supervisor, you will never get one. Fingerhut credit did nothing for me and customer is key for me. You will wait on hold all the time and the products are trash. I only... Read more

Was this review helpful? 0 0

Products are junk. I ordered a rug. it unraveled immediatley. I ordered a bathroom furnature and after assembling it the legs broke off!!!! Lol. I was exhausted. The legs were made of cardboard and the top wood so it was top heavy. *** dump foriegners. The US is in big trouble. Add comment

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