Fingerhut Complaints and Reviews

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  • Customers like
    • Credit offer3
    • Easy payment option3
  • Customers don't like
    • Poor customer service5
    • Very poor customer service2
    • High interest rate2

  • May 14
  • Online Shopping
  • Boles Acres, New Mexico
  • Phone
  • 19
  • REVIEW RATING 4/5

Returned a cell phone in the allowed time. Was told it had no value and would be disposed of. Called and wrote to have it returned to me. Was told i would have it within 45 days. It has now been 52 days and they just "shipped it to me and gave me a bogus tracking number" . Customer service is rude. Wont allow me talk to a supervisor. Wont resolve matter. Was told i'd still have to pay $200 for... Read more

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  • May 13
  • Online Shopping
  • Schaumburg, Illinois
  • Online Order
  • 21
  • REVIEW RATING 4/5

I called Fingerhut due to the website not working. Everytime I clicked the place order button, it showed system error. So, I called the number provided, and got ahold of a foreign man who said he would place the order. He gave me a price $45 more and said that it was for shipping charges. I told him that the shipping was free, and he said it wasn't, and tried to argue with me. I still haven't... Read more

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Ive purchased three electronic products recently from fingerhut all have only lasted a little beyond the 30day return period I cant seem to get help from bbb on matter its as if they sleep in bed together. Why is fingerhut allowed to do business in America. Add comment

Ive over payed my minimum amount every month and I'm still getting charged late fees. Add comment

  • Apr 28
  • Online Shopping
  • Wylie, Texas
  • Online Order
  • 63
  • REVIEW RATING 4/5

It has been since June or July of 2014....last year. They sent me a Text -- I kept texting back: "STOP". I went to the trouble to file a claim at the Better Business Bureau in the City/State of the Home Office. That didn't stop them! My bank sent me an email. Finger Hut AGAIN tried to charge my checking account. At that time, I was so broke, it would have cost me a $35.00 NSF Fee. I was... Read more

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  • Apr 22
  • Finances
  • Positive Experience
  • 77
  • REVIEW RATING 4/5

Overall, it can be a good service for rebuilding credit or buying items on credit. I do like that they tell you how much total you are going to pay for an item, not just the monthly cost. However, do not under any circumstances pay off your balance early. NOT EVEN ONE DAY EARLY! If you're a day late on your payments, they report negatively to your credit. If you pay off early...THEY REPORT... Read more

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  • Apr 18
  • Appliances and Electronics
  • Jonesboro, Georgia
  • Positive Experience
  • 2
  • 2
  • 73
  • REVIEW RATING 4/5

I have been able to buy from Fingerhut - products a person of my economic status would not have been able to afford. They are fair and will give a person a very large line of credit. I have purchased electronics, computers, etc from them. I am pissed that anyone would say they are a rip off company. If you don't have much money or credit and you need clothing, bedding, furniture, toys, dining... Read more

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  • Apr 15
  • Furniture and Decor
  • Cranston, Rhode Island
  • Powell Gathering Table Set
  • 46
  • REVIEW RATING 3/5

5 piece table set powell gathering table set only got the top of table it was 100 dollars so I asked chat if it was right 5 pc they said yes so I order it only got table top now I got to wait for them to mail me a slip to send this top back and there giving me the run around making me jump threw hoops so im waiting I onley opend the top of the box to see if there were legs not even legs for the... Read more

Was this review helpful? 0 0

Do not apply for credit.. They run a hard credit check.,I did not accept the card.. Lowered my credit score and cost me a loan. Add comment

  • Mar 11
  • Shopping
  • Norcross, Georgia
  • Positive Experience
  • 114
  • REVIEW RATING 4/5

I have no complaints, They actually helped me raise my credit score, I got credit increases every few months with them. As long as you pay more than minimum each month you will be fine. I think people just dont read the rules or the terms of their contract. They want to pay when they want to pay and expect the company to do what they want them to do. I ordered few things that were not working... Read more

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