Fingerhut Complaints and Reviews

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Fingerhut
Main address: 6250 Ridgewood Rd 56303 St. Cloud MN
1-800-208-2500, , customerservice@fingerhut.com
  • 399+13 mobile complaints
  • $27.6K claimed losses
  • $67 average
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  • Oct 11
  • Shopping
  • Collection Account
  • 1
  • 1
  • 126

Around May, I got a phone call from Fingerhut saying my bill is overdue. I said I don't have a fingerhut account. I did notice that for months I have been getting catalogs in the mail but I know how aggressive marketing works so I just put them in the trash. I called them and was transferred at least ten times before I could let them know that I did not open this account. The fraud department... Read more

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They closed my account without my permission stating I asked them to, poor customer service, corporate never responds to voicemail Add comment

     

  • Sep 23
  • Cellular Phone
  • Fitchburg, Massachusetts
  • Samsung Galaxy Prevail 2
  • 3
  • 3
  • 93

I had tried to get a phone that I LIKED but I was $3 over the amount they allowed me so I ended up ordering a Samsung Galaxy Prevail 2, than changed my mind after seeing a review on this model. I called back and canceled it + the initial $30 down. The man I spoke to acknowledged the cancelation but they sent it anyway. I refused the package yet they tried a second time to send it. I have the... Read more

Was this review helpful? 4 0

     

  • Sep 17
  • Appliances and Electronics
  • Electric Wood Splitter
  • 1
  • 1
  • 42

I orderd a electric wood splitter from fingerhut.it arrived in terrible condition.the box was torn and smashed in.it was extremely dirty.upon opening the box it was bent up .wheels where bent in and the whole wood splitter was racked slightly to one side.obviously it was dropped hard.then I noticed it was not even the name brand I ordered!I understand they can only control so much with shipping... Read more

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  • Sep 16
  • Customer Service
  • Customer Service Abuse
  • 47

Being a cx service rep withing the call center world I realize just how important it is to be nice to those withing the same world, but not when it comes to Fingerhut. They use to have US agents, but must have a contract overseas as it is much cheaper and I guess you get what you pay for. I will not call them cx service anything as they are arrogent, rude and do not know the first thing regarding... Read more

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  • Sep 08
  • Shopping
  • Annoying Calls
  • 1
  • 1
  • 62

my mother has a account with fingerhutt. she is in the hospital and i told the woman who called. but she still calls six seven aday. thats crazy.why wont they stop.my mothers payment willbe made on friday the12. all the are only making me mad .i will never do business with you people. i have talked to rude people before. but nothing like you people. i dont know how you stay in business.she just... Read more

Was this review helpful? 1 2

     

  • Sep 08
  • Online Shopping
  • Purchase Return
  • 69

We returned trio Tablet that had no sound. Before we returned it we called to let them know we would be returning it and also that we were billed for the item before we received it. the person said that there's a return ticket with the shipment asked about any cost and they said none and that it would be notated that the item was being returned... we checked our statement and they billed us let... Read more

Was this review helpful? 8 0

     

  • Sep 03
  • Shopping
  • Modesto, California
  • Late Fees
  • 69

I had my payments set up for scheduled payments...just to have them not take the payment due to a holiday then charging me a late fee that is $30.00 than my 19.99 a month payment. This happens every time the payment falls on a holiday. I purposely left in the middle of a family reunion on 8/30/2014 to ensure that my card had money for my payment for 9/02/2014. Then once I call I get some one who... Read more

Was this review helpful? 1 0

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