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2.3 Based on 68 reviews
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  • Customers like
    • Easy payment option 3
    • Credit offer 3
    • Ticked off 1
  • Customers don't like
    • Poor customer service 6
    • Uphelpful supervisor 3
    • Very poor customer service 3
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  • From mobile
  • Fingerhut
  • 11 hours ago
  • #739971

Terrible customer service! They closed my account claiming that I requested for them to do so. I did not! Add comment

I ordered a ruby and diamond ring last Christmas the ring got lost in the mail. I called them and the replaced my ring. I really like Fingerhut. They were very nice about re shipping my package Add comment

  • Nov 18
  • Online Shopping
  • Mountain View, California
  • Fingerhut Online Order
  • 35

So i place a order, with a liveperson, who could not speak English, they sent me the wrong order, i called back and told them that they sent the wrong order, they put me on hold 7 times, they still cound not speak English please finger Hut, get some people in your company that speaks English, they still did not get my order right, you would thing that someone who orders a lot from the company... Read more

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100% FULL

  • Nov 16
  • Furniture and Decor
  • Rochester, New York
  • Sideboard
  • 67

A friend purchase a cabinet from Fingerhut this past summer. The price was 299.00 and she is paying $23.00 a month. It needed to be assembled. First off, the directions for assembly were very small and hard to see. My friend's husband is blind so he couldn't really help much. Therefore, I undertook this job myself in my spare time. I think I have worked on it off and on for 20 hours and I... Read more

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I a finger hut customer for over 8 months I purchase jackets from their category and they are charging me different price and when I call to pay my bill I told the customer rep that I was not to pay nothing until January all he said can he have the card number I am so upset about the way finger hut do things Add comment

  • Nov 10
  • Shopping
  • Florence, Oregon
  • Fingerhut Account
  • 1
  • 1
  • 69

Same issue as previous complaint. NEVER had an account with these people. Told them that on the phone. They asked for my SS number and told them I would not give them that number and they hung up. The phone calls start at 7:30 a.m. and continue until 8 p.m. every day for 3 weeks now. I have answered and told them NOT TO CALL THIS NUMBER ANYMORE. Have called my phone carrier and put a block... Read more

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Well first of all I can not get the web page to look at things I need the catalog do not have everything.... And when I call uses there nobody speaks English because I do not understand them Add comment

  • Nov 04
  • Footwear and Clothing
  • Harlingen, Texas
  • Jacket
  • 67

This was my first time ordering from Fingerhut...I ordered a Carhart jacket as a gift for someone....Fingerhut sends me a Rocawear jacket, I called to notify them of their error and spent hours trying to resolve this issue....apparently I must get punished for their error and wait 10 business days for the return and another 10 business days in order to get credit back onto account before I can... Read more

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  • Nov 02
  • Shopping
  • Saint Marys, Pennsylvania
  • Fingerhut Staff
  • 57

My name is Donna Goode. I'm am very pissed off. Not at finger hut itself. At the agents, 3 of them. They did not deal with me well because I had damage merchandise. They would not answer my question? They would not connect me with their supervisor. Very shady, I think! I bought a lot of stuff from them in the past but now, I will have to think long and hard before I order anything from them... Read more

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Poor customer service items sometimes come damaged ... Add comment

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