Fingerhut Reviews

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They could send a purse to my home but not a camera. Very sad.

They told me they couldn't send a camera to my address but could a purse. Very sad. My birthday gift I was supposed to receive wasn't with it either. If over 200.00 you get shipping free and that didn't happen either. Very upset. Also, they now tell me my birthday promo code is expired and it isn't my birthday yet.

User's recommendation: They are alright. Just upset with the way they do things.

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ID
#2250878 Review #2250878 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Locked out of account by out of country reps looking for social security card.

I went with this company due to being a victim of the 2017 Equifax Data Breech. In one year I went from $250 to $1000. I requested to change my email and after that request I can no longer order anything on line. I call and get out of the country reps who refuse to change my i formation and demand I send a copy of my social security card. They give fake email addresses and are the only ones who answer the calls. Up until the theft I never heard of Finger Hut. They have not helped with my credit enough to deal with this drama. Its so unethical and disgraceful. Hire Americans who need jobs not out of the country low wage bullies who are snakes and lie.

User's recommendation: HIRE AMERICANS FIRST.

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ID
#2245457 Review #2245457 is a subjective opinion of poster.
Service
Fingerhut Customer Care
Pros
  • Fresh start
Preferred solution
Stop locking my account and change my email.
New Reviewer

Customer Service Reps Not USA/ Lock accounts

I had my identity stolen due to a Data Breech. Finger Hut had offered me a card during the nightmare which I took. I started with $250 and 12 months later had $1000 limit but was unable to order merchandise unless I sent a copy of my social security card to out of country reps. I complained and got the issue fixed but it has not stopped. This company is not going to help your credit. Get a secured visa and build your credit that way. Up until the theft I never heard of Finger Hut. They target people with credit issues and overcharge for merchandise that belongs in a garage sale. I paid off my balance and I am done. They did nothing for me and or my credit. Its not worth it.

User's recommendation: Stay Away.

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1 comment
#1941192

The out of the country reps who answer my six calls demanded a copy of my social security card to prove it is me. The company has not sent me one letter and already received proof of who I am.

ID
#2245445 Review #2245445 is a subjective opinion of poster.
Location
Bloomfield, Connecticut
Preferred solution
I want to purchase merchandise without being locked out of my account because out of country reps refuse to change my email unless I send a copyO
New Reviewer

To order item

For some reason every time I try to place my order it tells me it cannot be done I called and they tried to do it as well said the same thing I'm always made my payments I've recently paid off everything I owed
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ID
#2242267 Review #2242267 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

"0"FAILURE, DISTRUST, LIES, DISHONEST,WILL NOT NEVER, NEVER ORDER FROM FINGERHUT! I WILL REPORT FINGERHUT TO THE BBB!!!!!!!!!!

I have the Fingerhut Catalog and I order three items and only to find out later that Fingerhut reps took down two of the items that I ordered. Fingerhut never called me on my order. I then was upset and called Fingerhut to cancel my order and that I'm no longer interested in purchasing any items from Fingerhut. I called the Fingerhut Reps. Three times to cancel my account. The Reps kept saying we can't cancel after I order. I felt uncomfortable with Fingerhut on purchasing items, taking my items without a phone call, didn't cancel my order when I ask them to, Fingerhut is not honest, I asked for a cancelations letter and I was told I will receive the letter in five days, five days became ten days, ten days become no cancelation letter. I decline the Fingerhut credit yet they kept me on the account. The sneakers came on a Saturday and I was shock and pist off with Fingerhut unprofessional Reps as a whole. Fingerhut mail the sneakers after I said to cancel my order. I quickly mail the sneakers back to Fingerhut at the post office. When Fingerhut sends there product the box had a big hole in the box. The same way they sent the product I sent it back to them. It's been three weeks and still didn't get the cancellation letter they promised to send the letter and I haven't received the letter. Fingerhut is bad news from their catalog, to their customer service, to their, Fingerhut shows such dishonest in their products and more. I told all my family and friends to spread the news that FINGERHUT IS A FRAUD AND I ADVISE THEM TO CALL BBB. Fingerhut Reps. are now harassing me. The Fingerhut Reps call my home on October 12 and ask for money for the product I sent back. I told the Rep.I don't owe Fingerhut anything. I used Fingerhut return postage and place it on the box and the mailman sent it off! FRINGERHUT IS FRAUD!!!!!!!!!!!! CUSTOMERS BE AWARE!!!!!!!! DO NOT ORDER FROM THIS COMPANY OF LIES, AND DISHONEST!!!!!!!!!!!!!would

User's recommendation: I wouldn't recommend no one except DISAPPOINTED!!

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ID
#2224260 Review #2224260 is a subjective opinion of poster.
Service
Fingerhut Advertisement
Pros
  • Fingerhut is a fraud
  • Never again at this point
Cons
  • Report fingerhut to bbb
  • I hate the service
Preferred solution
FINGERHUT FILE FOR CHAPTER 11

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Advanced Reviewer

Fingerhut sells defective products

Fingerhut sells defective products
Dissatisfied with my credit purchases; defective products want my funds to be returned. According to Finger huts terms, I have a right to contact them in writing if I am dissatisfied with my credit purchases. Finger hut is misleading their products and warranties; their products are defective, and they charge a lot of money. I believe they are unethical in their advertising and misleading to buy defective products. I ordered ORD009134**** 7/18/2018 HP Slimline 4GB Windows 10 Desktop Glossy Black, 270-A010 The computers tape did not work, and I tried to get it fixed and I could not as I had a 2-year service plan. The computer was defective less than 6 months after purchase. ORD009868**** 10/02/2019 Navajo Women's 7-Pc. Leather-Look CZ Watch The watches do not work and defective. Cannot set the time or the watches just don't work. This happens less than 3 months after purchase. Then I ordered an I brought a Samsung Galaxy A20S phone on 2/17/2020 and it is defective! As I call Asurian they told me they do not cover it and I can get a refund for a $29.99 2-year service plan from Fingerhut as per Patrick the Supervisor. I have a copy of the chat. I spent a total of $325.00 in taxes, shipping, and a 2-year service plan. The model number is SM A207MZRBTPA Then I find out from the manufacturer that the repair cost will be between $80 to $500 because the phone is from the Caribbean and I would have to pay for the parts because the phone is from international !!!! Finger hut failed to tell me as a customer!!! The repair center will not waive the cost. Unless Fingerhut will exchange the device for a US phone manufactured phone! I am not happy to pay for a defective phone for $264.00 and then must pay for parts up to $500.00 and the warranty isn't covered on international phones. Fingerhut never informs me or advertises that the phone is international!!! I am very much dissatisfied with my purchases and I should not have to pay the remaining balance due to these product issues. I requested that my account be closed by Fingerhut and do not send me any catalogs because I will not purchase from them in the future. I should receive my funds return due to defective products from Fingerhut.

User's recommendation: Do not buy these products from Fingerhut.

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ID
#2215379 Review #2215379 is a subjective opinion of poster.
Pros
  • Its great in the beginning great when your on a budget
  • I have used them in the past
Cons
  • Not helpful
  • Very poor customer service
  • Over charging
Preferred solution
Even exchanged
New Reviewer

Shipping and taxes

I want to order a cookware set its already really over priced. Its $226.00 after shipping and taxes its $268.00. Great way to build credit if you can afford it. I also got a tablet its falling apart keys fell off the board its glued to the case so the whole keyboard came off the case.Its extremely slow Very Very low quality ( I have high speed internet),

User's recommendation: Beware of what you buy check quality.

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ID
#2215327 Review #2215327 is a subjective opinion of poster.

Needed to know payment due date

I was not pissed. Thank you
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ID
#2178399 Review #2178399 is a subjective opinion of poster.
Location
New Fairfield, Connecticut

Terrible service, no product backup.

Purchased a vacuum cleaner in April 2020. After using for about 3 months tried to find filter bags for it. The manual (?) 100% useless. Manufacturer is not known by anyone. Phoned Finger hut they have no info about the company or its existence. They claim it is not one of the suppliers/manufactures they buy from????. Now after 3 months of ownership &;;;;; 3 months of useless searching they will not refund my cost claiming it is past the guarantee. Even though they have a record of my 5 previous calls (which was a waste of my time). BEWARE- big company, big ripoff. See other complaints.
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ID
#2169772 Review #2169772 is a subjective opinion of poster.
Cons
  • Infinity
Loss
$129
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I'm pissed

I bought a pair of schechers work sneakers and hadn't used them but 3 months and the stitching came undone and company I bought them from only has 60 day warranty told me to contact manufacturer. Can't get ahold of schechers!!! Make better product!!!

User's recommendation: Buy better quality.

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ID
#2167215 Review #2167215 is a subjective opinion of poster.
Product
Skechers Shoes
Loss
$150
Preferred solution
I want a new pair of shoes

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Verified Reviewer
New Reviewer

Screwed up my credit

Fingerhut - Screwed up my credit
Fingerhut - Screwed up my credit
Fingerhut - Screwed up my credit
I had my account set up for auto pay and assumed that would prevent my account from ever having a missed payment, I was very wrong. Auto pay messed up and Fingerhut NEVER emailed me that my account had a late payment, account was delinquent, late fees were accessed or account was over 30 days late. They did however send me 22 emails in 19 days telling me how good I was doing maintaining my credit, how much available credit I had, promotional sales they had and anything else to try to get more money out of me. They took NO responsibility for the failures in their autopay system and customer notifications. I have a lower credit score due to this one reported late payment of 50 points, and on top of that creditors are lowering my credit limits that are driving it further down for one missed payment of $17 that I didn't even know was not made. This company sucks, tell everybody you know to stay away from them.

User's recommendation: STAY AWAY FROM FINGERHUT.

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1 comment
#1957004

I've been a customer of Fingerhut for nearly 40 years. NO MORE.

I AM DONE. They put me (Disabled) in a position where I COULD PAY MY RENT! I made an agreement over the phone to make one extra payment. It should have been $80 - 90.

Instead, in a span of three days they took out nearly $ 400. THAT WAS MY RENT MONEY. No matter how many times I called, waited on hold and who I talked to I got a different story. I AM NO LONGER A CUSTOMER.

FRAUDULENT BUSINESS PRACTICES. BEWARE.

ID
#2125706 Review #2125706 is a subjective opinion of poster.
Cons
  • Company does not care about customers
Preferred solution
Take responsibility for your *** customer service and remove late payment from my credit report
New Reviewer

Return on a SamsungGalaxy HD32GB phone

I made the purchase on 6/8/2020 was the phone came the following thurs 6/16/2020. I returned the phone @ postal service the next day due purchasing a phone from another place.The box of phone from finger hut was never opened until taken back to ups to put return slip in the box, I checked to make sure the phone was returned, so I could receive my credit back on my account for 289.00 dollars and; in doing so the phone message was saying 0 credit, finally spoke with someone; they said the phone was damaged &;;;; could not give me my credit back to my account.I am very disappointed finger hut I.never took the phone out of the box not even to look at it and was told I had to still pay for it. and to let them know if I wanted the phone returned. By 8/24/2020 have called corporate can' t even speak with a real person I will not recommend this company to anyone. I WILL NEVER ORDER ANTHING AGAIN from FINGER HUT, saw the complaints from other customers a bit to late. Linda
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2 comments
#1907617

Who in their right mind would order a phone that expensive from a chicken $@#+ place like Fingerhut. Now I could see maybe ordering a t

#1906754

Curiosity, what does that name "Fingerhut" mean? ... It sounds kind of nasty to me.

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ID
#2095383 Review #2095383 is a subjective opinion of poster.
Pros
  • Ticked off
Cons
  • Poor customer service
Loss
$289
Preferred solution
Full refund

Coy catolog said i was preappoved

Fingerhut - Coy catolog said i was preappoved
Got pre-approved could not order
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1 comment
#1906233

I didn't like it when Coy & Vance replaced Bo & Luke on "The Duke's of Hazard". But my eyes kept googling Foxy Daisy Duke each and every week She was as hot as a firecracker. Fingerhut is as dishonest as Boss Hogg was.

ID
#2090881 Review #2090881 is a subjective opinion of poster.
Location
Brewton, Alabama

Billing matters

I was told I would get 10% off for being a first time memberships on my first order and I never received it. When I put my order in and I saw that I did not get the discount I called right away and I was told to call when I got my cookware. I did and I'm still getting the run around, not being able to talk to anybody and still not getting a discount.
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ID
#2044786 Review #2044786 is a subjective opinion of poster.
Location
Rice Lake, Wisconsin

Lousy priducts (tablets) damage, fragiile

Yes, I am still having to call about the 2 tablets. The one that was is black and brought in 2018, will not turn on. The blue one brought August 2019. Has a crack screen and broken charging Port.
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ID
#1979707 Review #1979707 is a subjective opinion of poster.
Location
Altoona, Pennsylvania
Service
Fingerhut Customer Care