Fingerhut Reviews

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Lets all quit using the companies like Fingerhut, that outsource their customer service to India. With the unemployment rate and all the jobless people in America, these companies should use workers from the good old US. Does India care about our people losing their...
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13 comments
#1190195

They are outsourcing to the Philippians not India, but I agree, we need to stop doing business with companies who outsource jobs overseas.. Bring jobs back to America.

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ID
#197419 Review #197419 is a subjective opinion of poster.
Location
Syracuse, Indiana
Service
Fingerhut Customer Care
New Reviewer

Been waiting for 3 months for fingerhut to replace broken dishes

Ordered a set of dishes from Fingerhut and when they arrived some were damaged. I contacted their so called customer service and was promised replacement pieces. That was 3 months ago and everytime I contact 'customer service' they either ignore me completely or tell me how sorry they are for any inconvience that this has caused and my replacement pieces are being shipped.It does absolutly no good to to contact them as they have the next thing to no customer service. The company even sent me a $20 gift check for being such a good customer. I sent it back and told them I would not be ordering any more from them. I have also filed complants against them with the Better Business Bureau and the Attorney General's offices in my state and theirs. Nothing seems to motavate them to treat people with respect.
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ID
#197339 Review #197339 is a subjective opinion of poster.
Location
Reston, Virginia
Loss
$70

Fingerhut sends pre approved catalog & then denies order

fingerhutis a scam!sends a pre approved catalog then tells you you dont qualify. whats up with that? as if their prices arent bad enough & all the xtras they charge/bbb should close them down y do they want to help you rebuild ur credit just 2 get ur info. & lie 2 you so yhey can scam you again!there should be alaw against companys that used to be reputable & turned dishonest! its bad enough to run into tuff times like becoming disabled & have to start your life over & then have a company wanting to help rebuild your life to scam you
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3 comments
#534047

They aren't scamming you. Many catalog companies will "pre approve" or "pre qualify" you by getting some basic info on you, but then when you actually place an order they run the ACTUAL credit report on you.

If you credit is bad you are still going to get denied. don't look to companies like this to re-build your credit, thier interest rates are too high.

#230191

are you all a scam?then god bless you all.happy.happy, happy new year,to you all,for now and always

#229061

Yep...very true..Same thing here!! Fingerhut can go to ***

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ID
#196866 Review #196866 is a subjective opinion of poster.
Location
Livingston, New Jersey
New Reviewer

My bills was $535 I send them $300 in February my payment was $50 a month so I paid for 6 months

I been dealing with fingerhut for 5 years but after what happen to me this time I will never deal with them no more and hope no one else will. I owe them $535 I send them $300 in February for 6 months my payment was $50 a month. They said that I had to still paid them every month what I send them was not exceptable every time I call them the person that I talked to was very nasty. I made a arrangement to paid them $15 a month but my bill is not gone down how can a bill go from $535 dollar to almost $700. dollar if I send you $300 dollar some one need to explain this to me I might be old but I am not crazy.
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3 comments
#203137

send a msg to BBB and consumer afairs they will but them in there please belive me

#193673

Unfortunatly when you signed your credit agreement you are required to make the scheduled payment each month. They should have thanked you for making such a large payment but you are required to make a payment each month.

#184732

Most credit agreements are written to require a payment each month during the billing cycle. If you pay $300.00 in one month, while it will reduce your balance initially, it will not negate the requirement for a monthly payment the following month.

It is likely, if you have not made payments from March to the present that the company is charging you a late payment fee and if you have a revolving account also an overlimit fee. These average $35.00 a month for the late fee and overlimit fee for most agreements of this type.

When they allowed you to make the agreement for $15.00 a month, if you were behind a payment you likely talked to their collection representatives. These representatives will often agree to any payment amount but it does not negate the minimum payment requirement or that the account be caught up.

If your payment is behind, the $15.00 does not even pay the late fee, and since the fees are paid first you are not even making a payment to the principle.

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ID
#196717 Review #196717 is a subjective opinion of poster.
Location
Norfolk, Virginia

PLEASE DELETE THIS ACCT. WITH NO 216709**** FROM YOU DATA BASE. ITEMS ARE TOO HIGH!!!

TO CUSTOMER SERVICE PLEASE REMOVE MY NAME AND ACCOUNT NO. 216709**** FROM YOUR DATA BASE. I DO NOT WANT TO BE CONTACTED OR BUY FROM YOUR COMPANY YOUR ITEMS ARE OVER PRICED AND FINANCE CHARGE IS OUTRAGOUS! I HAD A VERY BAD EXPERIENCE WITH YOUR SERVICE ABOUT 10 YRS AGO. AGAIN PLEASE DELETE THIS ACCOUNT. I WILL NEVER BUY FROM YOU EVER AGAIN!!! DO NOT SEND ANYMORE CORRESPONDENCE OR CATALOGS OR NOTICES OF ANY KIND. MY EXPERIENCE WAS THAT I WAS OVERCHARGE FOR THE ITEMS AND I RETURNED THEM. YOUR COMPANY WAS TRYING TO COLLECT FOR PAYMENT OF SHIPPING(WHEN I HAD PAID SHIPPING TO SEND ITEMS BACK) AND YOU WERE CHARGING ME FOR STOCKING FFE. AND LATER YOU SENT ME A COLLECTION NOTICE FOR THE ITEMS THAT I RETURNED TO YOU....
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4 comments
#206515

I work for Fingerhut, and just happened to come across this site. You need to contact customer service with this request as this is not an official means of communication or resolution, and will not take care of the issue.

#191091

Obviously you are the kind of person that Fingerhut preys on..you are ***..and they like it that way.

#188011

Dude fingerhut does not check this site! Why dont you call them and tell them what you wrote above. Your not acting to bright buddy!

#186780

What did you buy from these people in the first place for? Ever been to a real store? :grin

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ID
#196656 Review #196656 is a subjective opinion of poster.
Location
Stevensville, Maryland
Product
Fingerhut Account
Loss
$32

Fingerhut will not give me credit. if i was rich, i wouldnt want to pay payments!

Fingerhut sends me Emails to sign up for credit to shop with them. I feel out the application and they deny me. i more or less filled 1 out for every member in my house and still wont. do you have to be rich to get credit? if i was rich, i wouldnt want to pay payments. They dont give people a chance. I dont have bad credit, i have no credit. we have to start somewhere. Then they give you an option to shop and pay full payment with my credit card. for god sake i cant even get credit with fingerhut much less a credit card.
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ID
#196323 Review #196323 is a subjective opinion of poster.
Location
Leonard, Texas
Loss
$279
New Reviewer

Fingerhut

so, i call fingerhut, i had to press one to speak and hear english and spoke to an arab,WTF!!!!IS THERE ANYWHERE OR ANY COMPANY YOU CAN CALL WITHOUT HAVING TO SELECT AN OPTION TO SPEAK OR HEAR THE LANGUAGE OF WHICH MY NATION SPEAKS?AND NOT HAVE TO SAY "EXCUSE ME I DIDNT UNDERSTAND YOU, CAN YOU REPEAT THE STATEMENT"? AND HEAR THEM SIGH BECAUSE THEYRE AGITATED WITH MY ALL AMERICAN MADE ***. *** CAN A WHITEY GET SOME RESPECT AROUND HERE,***?AND NOT TO MENTION WE'RE SPEAKING ON "MADE IN CHINA" TELEPHONES,GO FIGURE,BYE FOR NOW FOLKS.
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ID
#195841 Review #195841 is a subjective opinion of poster.
Location
Rochester, New York

Fingerhut sucks

we have great credit and fingerhut still won't give us a chance dumb *** anyway sucks
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4 comments
#696557

Fingerhut is the worst place in the world to purchase an item. I purchased an item for my grandson for Christmas, it never worked.

I tried for 8 months to return it. I was not able to return it because of the label they sent me. When they finally get it, I can't get my money back. Fingerhut had not problem when I paid them out in 2 payments.

That may be the problem because I didnot let it linger and pay all of those extra finance charges. Fingerhut is a crock of ***

#211918

If you had great credit, why are you buying *** from Fingerhut?

#209304

I doubt you have "great" credit.

#180643

Consider yourself lucky that you were turned down. Fingerhut sells overpriced junk and has high interest rates.

I know you are mad but they actually did you a favor.

Read some other posts about their company. Not good!

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ID
#195592 Review #195592 is a subjective opinion of poster.
Location
Cheyenne, Wyoming

Can not get ahold of anyone to ask about about something in the catalog

I need to talk to a customer representative and not a flipping machine that i cannot talk with about an order that i want to do. Why in the world don't you have a phone number to call to talk with a person instead of a machine that you cannot ask questions to? Am i pissed? YES Having been a customer for a long time and this is the first time i have had questions and can't get answers, it may be the last time that i order from this catalog. I need a phone number to call.
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ID
#194710 Review #194710 is a subjective opinion of poster.
Location
Marysville, Washington
New Reviewer

Do not value a good customer

THEY HAVE NERVE TO DENY ANYBODY. THE QUALITY OF THERE MERCHANDISE IS VERY CHEAP. AND WILL NOT LET YOU GO OVER YOUR LIMIT WHICH IS VERY LIMITED. IF YOU HAVE BEEN A CUSTOMER FOR YEARS WHY WON'T THEY LET YOU GO OVER??? I WILL PAY OFF MY CREDIT AND WILL NOT DEAL WITH THEM AGAIN!!!!! THEY TOLD ME THAT I NEEDED TO MAKE A PARTIAL PAYMENT AFTER BEING WITH THEM FOR YEARS. I AM GOING TO GO SOMEWHERE ELSE AND PAY CASH FOR A CHEAPER PRICE. THEY ULT TO BE GLAD THAT SOMEBODY WANT TO PAY THAT HIGHWAY ROBBERY MERCHANDISE!!!!
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3 comments
#198605

I had a account with them for 3 years the limit was $235.00,always paid on time sometimes ahead time.I ask for $65.00 credit increase that would have push my limit to $300.00 and was told no,so i closed the account.They lost a good customer and i ordered alot from them over 3 years i wish i had ask sooner.

#174629

I am 21 recently received an aug 2010 catolog in the mail telling me I am pre-approved as well. I have never used them, googled the company and it does seem legit.

I am unsure if I should order from them b/c of all the complaints. Any suggestions?

#169811

Daviar - Consider yourself lucky to be rid of this company (when you pay them off). I agree, the merchandise Fingerhut is overpriced and cheaply made.

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ID
#191604 Review #191604 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Billing

Your Co. has turned me over to MCM for a bill I did not make. I have know idea who did it but it was not me. I have never recived anything form you. I have turned it over to the police, the people at MCM are not very nice and I dont like being yelled at as I did not make this bill and Im not paying for something I did not buy or receive. You need to send me the information you have saying what I SOP. Bought, where it was delivered as it didnt not come here. thank you Loretta Petters 501-796-****
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ID
#191238 Review #191238 is a subjective opinion of poster.
Location
Little Rock, Arkansas
Loss
$428
New Reviewer
My last purchase was 15 years ago, and it was a set of rings. Lately I have received from a collection agency to make payments for supposedly whatever Fingerhut have told them I own. I remember that I paid in two installment with no interest charge the set of rings....
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3 comments
#735925

I was sued by Mindland Funding co from everywhere in the us I have not ordered from Fingerhut . my question is why did fingerhut sue by mindland funding co????

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ID
#188479 Review #188479 is a subjective opinion of poster.
Location
Lowell, Massachusetts
Loss
$403

Defective Product and unnecessary interest charges

Fingerhut products are inferior and their interest charges are unnecessary. I bought a DVD player and a headboard. The headboard was defective but I was fortunate to buy an extended warranty and they refunded the purchase prize. I am very unhappy becasue I have tried to reach out to the company to remove the unnecessary interest charges and credit the money paid during the six month of deffered period. This has been nightmare dealing with the company so far. The addition of outstanding balance and money paid does not equal the money owed. This company have changed from the past Fingerhut that I used to shop with and I will not buy anything from them again. This is a total disappointment.
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ID
#188312 Review #188312 is a subjective opinion of poster.
Location
Newark, New Jersey
New Reviewer

Fingerhut

I bought a Ipod for $249. When I realized it was overpriced I sent it back unopened. Now they claim I owe for it, I've made one payment. I'm poor too, and on a fixed income. I know I shoudn't have ordered it, but now I'm stuck. It's made me so mad I'm shaking, and I'm 70 years old. I knew better, but I thought the post office would confirm delivery. What a bunch of thiefs. I guess I'll have to pay for nothing, to keep from ruining my credit. C. L.
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11 comments
#407068

I been a fingerhut customer so long I love them .I have no complaints. I have A1 credit with them. :) 8) :grin :) Them are doing a good job.

#388185

Their IT department is in Asia. Don't expect a lot from them.

Their English is really poor. I sent them complaints about paying someone to spam me, and after 4 emails, they failed to give me any information or create full sentences.

Shortly afterward, I began getting sex related spams from a similar IP address. I would not do business with them.

#264441

They may not be able to garnish your wages but, it still ruins your credit, which, can prevent you from getting credit for things you might need later.....

#262800

Fingerhut is not out to screw people, the items listed in their catalogs are definately marked up and they have some high payback prices but there are many people who would not have nice things without them. I know that they have helped build self-esteem in many low income individuals.

Not just "Poor People".

I say maybe the low income lederly lady should have kept contacting superviser's and managers until satisfaction was reached. good luck to all, oh and I have done business with fingerhut and many other catalog companies and have not got screwed over.

#247244

If I were that 70 year old, I wouldn't

have ordered something like that through

the mail from any place, but I did get

a very nice slow cooker form Fingerhut

and I was very pleased. It cost a little

more than the stores, but it had cows

on it and I also got a lot of free stuff.

Don't give them another dime.

#247234

hahahaahahahahahaahahaha! :grin in your face!

#245663

You suck jesse! poor old lady and you jesse r a smart ***.

#245661

Everyone knows its for poor people.

#243395

I have been doing business with Fingerhut for over a year this time and did business with them many years ago.I have never had a problem with them and do not understand the bad comments people write.I think that they are a great company and plan to do business with them for years to come.

#234665

I ordered a message chair for myself, when it arrived the box it was in was all dented and torn. We went ahead and put it "together" it worked for about one week.

I truly believe that it was a used and probably a "returned chair" as it had some soiled spots and bad places on it. I wrote in to their customer service and never heard a response from anyone.

Don't you think this is kind of strange for a business like this, that no one would respond? And NO, I will never order from them again.

Wandalene Musco

Euless texas

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ID
#187277 Review #187277 is a subjective opinion of poster.
Location
Phoenix, Arizona

Bad customer relations

I have been a good loyal customer for years, on about the 28th of May I sent a payment of 60.00 my payment amount owed was 33.00, but as always I sent almost double the amount.For reasons out of my control payment was not recieved, be it lost in the mail or whatever. Well after telling the Fingerhut representitives that keep calling harassing me like I'm months behind on payments or something that simple enough I would just send double payment at the next billing statement, they still call and harass me, lost me as customer.
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ID
#187201 Review #187201 is a subjective opinion of poster.
Location
Greensburg, Pennsylvania