Concetta B Gny

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Verified Reviewer

Your commercial

I find it very disturbing that your commercial with a woman using two Chihuahuas for dumbbells that look scared as *** is any way of promoting any product.Shame on you !!!!
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Cons:
  • Bad commercial
Anthony J Pvn
map-marker Anchorage, Alaska

Ak and HI shipping is so unpredictable

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I ordered a freaking welder. And shipped to my house in Alaska no problem. But literally any and all other things I've ever tried to order can't ship due to legal restrictions. Right so a jacket is harder to ship than a 20 pound welder? Makes no sense. Do not recommend if you don't live in the lower 48.
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Preferred solution: Let the company propose a solution

User's recommendation: Don't use if you live in Alaska or hawaii

Anonymous
map-marker Amherst, New Hampshire

Customer service billing

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Sent full balance of account an tracking number shows it was received an no one in this office would verify they received payment, horrible service.
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Anonymous
map-marker Jacksonville, Florida

I never received my product

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I have been waiting a long period of time just to get my affidavit mailed to me through the mail and Im still waiting
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Anonymous
map-marker Houston, Texas

Payments

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Fingerhut - Payments
I paid off my balance completely and always on time and my payment was pretty high but yet now their telling me I only have a $500 limit!!!! Whats that about??
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Diane C Ulj

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Verified Reviewer

Credit card suddenly declined

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The credit card I've been using for purchases suddenly didn't work anymore even though my bank the account was working fine. I missed a payment (even though I got an email from them that my payment was accepted) and a late fee was applied. I am paying the balance this week with a money order and I'm afraid that will mysteriously disappear. I am reporting them to the BBB; they cannot swindle their customers this way.CreCredit Card Decline
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Loss:
$160
Pros:
  • Deceitful advertising
Cons:
  • Being lied to and never helped

Preferred solution: Apology

User's recommendation: Don't let Fingerhut swindle you. Run the other way when you see the Fingerhut name.

Anonymous
map-marker Gig Harbor, Washington

Need to check if order was actually sent

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All information was given on line but instead of (finger Hut)put my P.0. Box and they State that now I need to send copies of (driver license) (Utility bill and Spocial Card)cause finger Hut refuses to admit that they SCREWED UP) On information that was done on line . When I call finger Hut they go through explaining what is wrong with information and cannot be fixed UNLESS I send. Information that they have but refusing to do the RIGHT stuff on their end I have spentTwo hours of my time for them to read the SCRIPT information Via Online. This is very upsetting to hear the explanation over and over because Finger Hut can not do the RIGHT THING
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User's recommendation: Do the RIGHT thing on not continue to fix information that they have on their end

Tina L Tvv

Will not mail return labels

I received duplicate orders from Fingerhut. I do not own a printer so I have tried to contact them by phone and email for them to mail me return labels. They have so far refused to do so. Now my balance is up to where I can't pay it on my fixed income. But I WILL refuse to pay it until a representative answer the phone! Credit be damned!
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Loss:
$251

Preferred solution: Full refund

Anonymous
map-marker Griffin, Georgia

Woman dancing behind a push lawnmower

What this woman is doing in this commercial shows no thought at all about safety. I can promise you it says nothing about dancing while using said product. Holding the handle firmly in order to be in control of any unexpected movement the mower might make. Many years ago this happened to my sister-n-law and she lost half of her foot. Safety should always be presented as job 1 in any of your products. But this woman dancing is nothing but gross negligence on your part. Just hope someone doesnt get see thh
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ojars z

Important Information for would be Fingerhut customers

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I agree with you TOTALLY! I opened a Fingerhut account recently (max..$600), i needed a larger (8000 BTU) air conditioner and went to Fingerhut because of my 635 FICO.

After receiving my 'Whirlpool' AC, I found out that Fingerhut's price was 266% marked up from Walmart's listing for the SAME unit. I DON'T mind paying the 29.9% interest (after all I am high risk), what really *** me off, besides the ridiculous markup, is the fact that the customer pays ALL shipping charges, both receiving AND returning items. Practically all the major sellers (Amazon, ebay, best buy and Walmart give FREE shipping), my AC is going to COST ME another $25 to return! These people not only RAPE you once, they keep on raping you over and over again!

As of today , I am sending a letter to Web Bank to tell them to cancel my account! I AM DONE WITH FINGERHUT!!!!!!!!!!!!!!!!!

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Loss:
$25
Pros:
  • Easy credit
Cons:
  • Too expensive poor customer service

Preferred solution: Full refund

User's recommendation: STAY AWAY!

Anonymous
map-marker Tulsa, Oklahoma

Need a return label sent to my address

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I got my return label today I will be returning my package it was damaged. Please just credit my account it's going to take to long to get another one to me I'm so upset about it.
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Robert W Kun

Item not shipped

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Recently placed an order it didn't show up by the date stated and the ups tracking provided just said label created called fingerhut was assured it was picked up by ups called ups they never received a package called fingerhut back was Givin the same run around oh it was shipped finally got a supervisor that initially attempted to tell me the same thing until I told them several times I called ups then his story suddenly changed to oh maybe it got lost to the vendor never actually shipped the item to increase credit horrible customer service
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Preferred solution: Full refund

User's recommendation: Good to increase credit horrible customer service

Anonymous
map-marker Philadelphia, Pennsylvania

Need a return label sent to my address

I. Love fingerhut! Issues shoes need to returned requested a shipping label. I already spoke to someone and hopefully I will be receiving a shipping label soon. Thank you Denise White
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kasondra a

Unable to speak to a representative

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I have called Fingerhut on several different phones only to be disconnected after one minute and 10 seconds. I have attempted to pay my bill via their phone service only to be disconnected after one minute and 10 seconds on every phone line no matter the time of day!!!!
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Loss:
$14

Preferred solution: correct their phone lines!

Robert D Sxu

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Verified Reviewer

People need to be reminded

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I was trying to sign in to my account. I was asked to answer a security question.It said the answer was wrong. I know for a fact it was correct. I was then ask to enter my entire social security number so I could change it. Never give out personal information. I tried calling customer service to cancel the card I was bombarded with a then hung up on.
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Cons:
  • Too expensive poor customer service

Preferred solution: Cancel card

User's recommendation: Do not take this card. It's expensive and questionable

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