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Summary of Fingerhut Customer Service Calls

405 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
03:19 AVG CALL DURATION
8% ISSUES RESOLVED

Customers Contact Fingerhut to Ask about:

Payments and Charges:

  • “Can not make payment online ?”
  • “Is their another way to pay my bill?”
  • “Money order payment address”

Account:

  • “Get my balance”
  • “I can’t log in to my account”
  • “Want to speak to someone and forgot my account number”

Shipping and Delivery:

  • “Promotion that did not get creditef to my ordet”
  • “Shipping address”
  • “Shipping”

Cards:

  • “When am i going ro get my cadalog an card”
  • “From my bank I was told to comunicate with Finger Hut due to an issue of something you have to fix acording to them so I can get my Credit Card with the bank...I do not owe you nothing.”
  • “To get my card number.”

Return/ Replace:

  • “To check on a return”
  • “Returns”
  • “Return item”

Request for Information:

  • “To request catalog and ask question about account”
  • “About account”
  • “Checking on delivery”

Activation/ Cancellation:

  • “I need to cancel it order”
  • “I need to cancel the two orders”
  • “I want to cancel my order”

Product/ Service:

  • “Something we ordered broke”
  • “Broken phone”

Other:

  • “I want to get a book”
  • “To make my deposit”
  • “To sing up for acc”

Fingerhut Rating Stats

2.1 out of 5 stars
based on 203 reviews
See all 780 reviews

Rating stats

  1. 90 reviews
  2. 42 reviews
  3. 31 reviews
  4. 22 reviews
  5. 18 reviews

About Fingerhut

Top 5 Fingerhut Products

Account, Blanket, Website

Top 5 Likes about Fingerhut

Never again at this point, Easy payment option, Ticked off, Credit offer, Pppsssshhhhhhh

Top 5 Dislikes about Fingerhut

Customer service, Will rip you off, Uphelpful supervisors, Being screwed without the normal foreplay, Accounting procedures

Summary

Fingerhut Direct Marketing, Inc. is an American company. The company was founded in 1948. Since then Fingerhut has grown into a nationwide direct retailer. The company focuses on providing shop at home convenience and constantly improves its huge selection of products. Fingerhut Direct Marketing offers its products through its official website and through regular mailings to the customers. The company provides a number of credit options and low monthly payments as well. Benefits of Fingerhut Direct Marketing include convenient credit, thirty day home trial, and doorstep delivery.

Fingerhut Direct Marketing offers such products as apparel, electronics, health and beauty products, sporting products, toys, jewelry, housewares, and so much more.

Fingerhut reviews and complaints

Fingerhut is ranked 277 out of 4263 in E-commerce category

Payment Methods

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Fingerhut Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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