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Summary of Fingerhut Customer Service Calls

262 TOTAL CALLS
86% SUCCESSFUL CONNECTIONS
03:13 AVG CALL DURATION
7% ISSUES RESOLVED

Customers Contact Fingerhut to Ask about:

Payments and Charges:

  • “To pay a bill”
  • “Fraudulent charges”
  • “Pay bill 75.00”

Shipping and Delivery:

  • “Checking on delivery”
  • “Shipping”
  • “My shipping address is diffrent frim my billing adress”

Account:

  • “Due date on account”
  • “Credit limit/account”
  • “To check account”

Return/ Replace:

  • “Returns”
  • “Return item”

Product/ Service quality:

  • “Something we ordered broke”
  • “Broken phone”

Cards:

  • “Not accepting my card”
  • “I'm trying to get or make a fresh start credit card”

Cancellation:

  • “I want to cancel my order”
  • “I need to cancel it order”

Other:

  • “Need address to mail payment”
  • “LesBrit96”
  • “Follow up”

About Fingerhut

Top 5 Fingerhut Products

Account, Website, Blanket

Top 5 Likes about Fingerhut

Never again at this point, Easy payment option, Ticked off, Credit offer, Pppsssshhhhhhh

Top 5 Dislikes about Fingerhut

Poor customer service, Accounting procedures, Will rip you off, Uphelpful supervisor, Extremely poor customer service

Summary

Fingerhut Direct Marketing, Inc. is an American company. The company was founded in 1948. Since then Fingerhut has grown into a nationwide direct retailer. The company focuses on providing shop at home convenience and constantly improves its huge selection of products. Fingerhut Direct Marketing offers its products through its official website and through regular mailings to the customers. The company provides a number of credit options and low monthly payments as well. Benefits of Fingerhut Direct Marketing include convenient credit, thirty day home trial, and doorstep delivery.

Fingerhut Direct Marketing offers such products as apparel, electronics, health and beauty products, sporting products, toys, jewelry, housewares, and so much more.

Fingerhut reviews and complaints

Fingerhut is ranked 303 out of 4478 in E-commerce category

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Fingerhut Stats

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A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future

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Products and Services Sold by Fingerhut