I placed a phone order on 11-25-10 consisting of two children's toy laptop computers. I had asked for it to be shipped to my son's address in Cleveland, Ohio.
I repeated and spelled out his last name 4 times, BENTKOWSKI. When I checked the status of my order his name had been spelled BANKTOSTKI or something simular, fortunately the address was correct, again I had to repeat it several times.
I call this POOR customer service and would greatly reccomend using people with at least a basic knowledge of the english language. Have a nice holiday.