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3.1

FORMAL COMPLAINT !!! ***We purchased an alcove Novelty Popcorn Machine ((( KD263 ))) Which in large lettering says: FREE Popcorn and Oil 3-pack in the catalog.

Apparently YOU sent a substitute machine, and now claim that machine DOES NOT COME WITH THE 3-PACK. [[[ HOW IS THAT OUR PROBLEM ??? YOU SUBSTITUTED THE MACHINE NOT US ]]].......................................I want to file a formal COMPLAINT!!! Contacted them 3 times by e-mail, 1 time by phone.

They simply say the machine was out of stock so they substituted one machine for a different model, and that the new model DID INCLUDE THE FREE $14.99 3-PACK I find that awfully convenient. And certainly not right!!!

Reason of review: Not as described/ advertised.

Preferred solution: Deliver product or service ordered.

Fingerhut Cons: Usually they are good they let me down this time.

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Acey Bjt

Someone probably lifted the "free" products prior to shipment.

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