Fingerhut - Supervisor is Never Available

1.0
Details
Had an issue with a missing package. This was a product that I needed, I requested 2 day shipping. I was willing to abide by the investigation policy but in return I would like a courtesy Expedited shipping, this they did not want to do. The investigation process was stated to be 24 hours and 2 days later it was 24-48hrs along with 4 day process time. Everytime I asked for a supervisor they were always with another call, I was told I should call back but I could not stay on hold and a return call from a supervisor was out of the question.
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1 comment
Anonymous
#1822369

FINGERHUT: THEY ARE THE KING OF SCAM NEST COMPANIES!

ID
#1762532 Review #1762532 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Reason of review
Poor customer service
Preferred solution
Courtesy Expedited Shipping

Fingerhut - DONT PURCHASE FROM HERE

1.0
Details
Just dont bother! The company is a nightmare!!! $500 order that THEY sent to the WRONG address and nothing but a run around and placed on hold over and over and over again, still no product and no refund!!!
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2 comments
Sehaj
#1793790

I have no idea. Fingerhut made me file a police report for something THEY sent to the wrong place.

I did and I'm DONE. Im not tracking down their *** and doing their job anymore!!!!

Anonymous
#1792493

Well, what did the people who received your order do with it. Did they send the merchandise back to Fingerhut, or did they keep it for themselves?

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ID
#1732406 Review #1732406 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Reason of review
Poor customer service
Loss
$485
Preferred solution
Full refund

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Verified Reviewer

Fingerhut - Stay Away!

2.3
Details
absolutely horrible only send half order half they sent was broke. I had it sent back they lost it in shipping and receiving or something. Charging my credit!
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ID
#1705610 Review #1705610 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Cons
  • Customer service
  • Insurance plan charges-not signed for
Reason of review
Return, Exchange or Cancellation Policy
Loss
$385
Preferred solution
Full refund

I never received my towels from Fingerhut

I ordered some towels two sets of towels and some silverware The silverware came but I never received the towels they never showed up
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ID
#1525122 Review #1525122 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Reason of review
Order processing issue

Fingerhut - I need to change shipping address

3.3
Details
The correct address is 2341 Canfield Dr. Unit C Las Vegas, NV 89108
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ID
#1474422 Review #1474422 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Reason of review
Order processing issue

Fingerhut - CNT TRACK

MY TRACKING NUMBER WITH UPS I GOT FROM FINGERHUT SAYTYS INVALID TRACKUNG NUMBER ON THE UPS WEBSITE. ANY IDEA WHY
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ID
#1412669 Review #1412669 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Fingerhut Shipping Service
Reason of review
Order processing issue
1.0
Details
I made an order but got delivered the wrong color. Called customer service to order the right color and requested complimentary free shipping since I needed them by saturday for a trip. It took 3 tries communicating with the customer service department. After the third...
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ID
#1266824 Review #1266824 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Cons
  • Uphelpful supervisor
  • Very poor customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
Fingerhut - Terrible, they do not care
Fingerhut - Terrible, they do not care
Update by user May 25, 2018

I receive an email with thr solution.

Update by user May 25, 2018

I called yesterday again, this time with a spanish speaking agent, which was a great help, she listened and actually took action! finally!

After I mentioned my issue, she contacted the manufactures and today I got an answer. The...

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Resolved
ID
#1262955 Review #1262955 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Reason of review
Order processing issue

Fingerhut - Are you done yet

For the pass week i have been trying to call fingerhut so that i can actually talk to a person about the investigation instead of the emails so they gave me a customers service number in case i need further infomation each time i call i got a list of choices that will direct you to the right place well imagine my surprise when none of the choices said customers after three days i decided to just pick a choice so i said place an order when the woman answer i explain so she said she will connect and she did back to where i started so the next time i chose make a payment so it turns out it was to customers service so i explain why i was calling i would say i was surprise at what i was told but then i would be lying since i been getting the run around. I told her that my tracking number for the certified letter with the police report showed that it was delivered she told me as of now theres no record of them getting it then i said that i sent an email saying that it shows that the letter was delivered and they did get it but they need more time for the investigation she said she cant speak on something that not here so i was told to send a copy of the sign card with the person name on it with the date and time it was delievered at this point i was mad and said some things that i should not have said i asked her how in the *** am i going to get a card with the person name that accepted the letter all i got was a tracking number that show date and time well she told me she didnt know but if i dont get the police report by next week the time allowed will be over and case closed
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ID
#1222704 Review #1222704 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Reason of review
Poor customer service

Fingerhut Reviews

  1. 116 reviews
  2. 56 reviews
  3. 36 reviews
  4. 30 reviews
  5. 18 reviews
Fingerhut reviews
on 6/7/17 I placed an order that was an expectant delivery date of 6/12/17.I called on the 6/11/17 because I had not gotten an email with shipping info. At that time I was told that my item was not in stock so they cancelled it. I ended up choosing another color due to...
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ID
#1064707 Review #1064707 is a subjective opinion of poster.
Location
Traunstein, Bayern
Service
Fingerhut Shipping Service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
1.0
Details
I ordered several items last fall and promptly returned 3 pairs of boots for being faulty. One was missing a heel upon receipt!! Not only did they not credit shipping, they only gave me half credit for each item. I asked for statements showing all of my credits and...
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ID
#1036409 Review #1036409 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Cons
  • Will rip you off
Reason of review
NONE

Fingerhut - Shipping Service Review

Ordered a Xbox one for my son two days later looked and it Jade come down 50 dollars called there so called customer service and was told nothing we can do send my order back and order at cheaper price plus pay 29 dollars shipping really I have never seen a company that loves to take customers for a ride will never order from there any more and would advise the same for you thay lie and try to get every thing thay can from you no more
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ID
#971824 Review #971824 is a subjective opinion of poster.
Service
Fingerhut Shipping Service
Reason of review
Problems with payment

Fingerhut Shipping Service Review

2.7
Details
Buyer beware. First off there prices are outragous on thier products they are selling. At least 22.35% higher and with their 25.88% on credit purchase and high shipping charges. Would you want to buy from here...
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ID
#945848 Review #945848 is a subjective opinion of poster.
Location
Lansing, Michigan
Service
Fingerhut Shipping Service
Reason of review
Pricing issue

Fingerhut - Ordered dell inspiron touch with 15 with window 10 " screen got asus notebook with no touch and windows 8 on it

2.8
Details
they sent me asus notebook instead of a dell inspiron touch screen.I personally think they did that because they have been calling me every day to get insurance from them. I tried to talk to CS and they are in Phillipines and said they cannot give me a confirmation email stating I reported the wrong item. I am going to ship it back but am afraid they won't give me credit for sending the wrong laptop.. It was on sale in clearance. and now it shows out of stock on the website..
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ID
#945178 Review #945178 is a subjective opinion of poster.
Location
Garner, North Carolina
Service
Fingerhut Shipping Service
Reason of review
sent wrong product sent asus notebook instead of a dell inspiron laptop
Loss
$100

Fingerhut - Horrible service

2.4
Details
I ordered a watch and was suppose to be delivered by 10/10. I checked the UPS website to track my package and the sender (fingerhut) requested my order be shipped back to them. Fingerhut did not give an explanation or notify me that they were changing the shipping go back to them. I have been waiting for weeks for this product which I was exicted about only for them to take it back WHEN I HAD THE CREDIT FOR THIS. Other items I previously bought were poor quality for the price but I need to rebuild my credit so thought it would be worth it however after this last instance I will not be doing buying anything from them again.
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ID
#934122 Review #934122 is a subjective opinion of poster.
Location
Littleton, Colorado
Service
Fingerhut Shipping Service
Reason of review
Problem with delivery
Loss
$325
Preferred solution
Deliver product or service ordered