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Fingerhut

Fingerhut

www.fingerhut.com
What is your customer experience with Fingerhut?

Fingerhut Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Fingerhut has 2.2 star rating based on 339 customer reviews. Consumers are mostly dissatisfied.

  • 57% of users would likely recommend Fingerhut to a friend or colleague.

  • Rating Distribution
  • Pros: Never again at this point, Ticked off, Easy payment option.
    Cons: Poor customer service, Customer service, Very poor customer service.

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Media from reviews

Fingerhut - NEGATIVE REPORT BY ERROR REFUSE TO CORRECT
Fingerhut - To ask questionsFingerhut - Receiving random text for paymentsFingerhut - Inhappywith deliveryFingerhut - Trying to explain that I have a confirmation number that I made an August 2...Fingerhut - WebsiteFingerhut - Reason ? Close to a 3rd heart attack from non existent human.or Web Bank
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Is Fingerhut Legit?

Trust Score is
100 / 100

Our analysis shows that Fingerhut is legit, safe for consumers to access and is not a scam. www.fingerhut.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Fingerhut reviews to learn more about other consumers' experiences.

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Top Fingerhut Reviews

Positive Review

"Delivery"

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Issue resolved,LOL thank-you! Excellent customer service & products! Could not be happier! Have been with your company since way back & have never been...

Critical Review

"Complaint about replacing speakers"

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Wanted speaker replaced. Told them that we aren't sending them back. First, we want a replacement sent, not money.

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David R Mnd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint about replacing speakers

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Wanted speaker replaced. Told them that we aren't sending them back. First, we want a replacement sent, not money.

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Preferred solution: New speaker

Kamarri Lfw
map-marker New York, New York

Delivery

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Issue resolved,LOL thank-you! Excellent customer service & products!

Could not be happier! Have been with your company since way back & have never been disappointed, look forward to many more!

Again, thank-you! MU.

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User's recommendation: This is it for quality products & service!

Ameera Hvz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Anderson, South Carolina

Your servers can't seem to get my orders right I ordered a cross necklace with name and birthstone what they ordered was a heart for six names and six birthstones your servers are stupid.

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I am passed this is not the first time my order was messed up I will pay what I owe yall then I will cancel my card.

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Joram Uee

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ellenwood, Georgia

I want a catalogue sent to me

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I would like somebody to send out me a Fingerhut catalog please they used to send them to me Shirelle Williams 2381 Brook Gateway Ellenwood, GA 30294

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David V Lwb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fingerhut - Selling and Sending Used Returned Products

Updated by user Dec 23, 2024

Fingerhut is refusing to credit my account for the used products they sent to me. They had me to SEND to them the 2 pair of shoes.

I have asked them to simply send back to me what they asked for me to return.

This is awful. They are destroying my credit.

Original review Dec 16, 2024
I purchased two (2) pair of shoes from Fingerhut. They sent me two (2) pair of shoes that were obviously worn/used and most likely returned by another customer.

They asked me to send the shoes back to them. They have the shoes I returned and claim they did not send those shoes to me. Their response: They didnt send the used shoes to me.
They continue to bill me for the shoes and have now reported to all three (3) credit bureaus that my payments are behind, negatively impacting my credit rating. In reading over the many negative review concerning Fingerhut, I am contacting a couple of attorney firms to have this legally settled.

I am thinking that all the folks that have been harassed and lied to by Fingerhut could take part of a class action settlement lawsuit against them.
Please contact me at davida@***.com if youre interested. Based on all the negative responses online, I am sure a case against them is justified and would be a win for those defrauded.
View full review
Loss:
$160
Cons:
  • Sell and ship used products

Preferred solution: Full refund

User's recommendation: Stay away from Fingerhut

Anonymous
map-marker Mesa, Arizona

First of all, they threatened to close your account if you don’t use them and we all know how it closed account looks on your credit report of which mine is over 800 so I bought something from them. A

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I ordered this on December 2. It is currently December 13.

Ive gotten seven emails telling me youre sorry your shipment is late.

It constantly says tomorrow tomorrow tomorrow tomorrow regardless of the drop in my credit score. I will seriously cut this card into 1 million pieces and tell them to go to *** after this order.

View full review

User's recommendation: If you use this company to increase your credit score or build credit, cancel it after one year everything is 40% more than anywhere else

Janice S Hjp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Morgantown, West Virginia

I'm in the hospital I didn't receive my package

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I had my neighbors checked my porch and see what's the pack is still on the porch I guess someone took it because I was still in the hospital at that time but I'm out today and I still don't see no package and she said she didn't see no package so I don't know what y'all going to do about the situation cuz I'm not responsible to pay for something that I didn't receive have a good day

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User's recommendation: Sign for all the packages that you received from any company get a signature only

Scott O Fsk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Harassment

I was given a payment deferment due to the hurricane. Ever since then, I have been receiving one to two calls a day to make a payment.

With the deferment, the next payment is due on November 15th. Does their overseas call center even look at notes to see if there is a reason not to make the call?

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Cons:
  • Harassment if you miss a payment even if it is deferred

Preferred solution: Apology

User's recommendation: avoid buying and establishing a credit account with them.

Anonymous
map-marker Mexia, Texas

Automatic Takes the act of Congress just to pay your bill every month because online is never working. I want you to change your password every month. draft

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Just like this, you tell you and then you want more information before you can send it. I just want to pay my bill every month easily online because I dont want to always just pay the minimum I like to pay a little bit more.

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User's recommendation: Hey, you Bill in the beginning so you don’t have to go through this

Anonymous
map-marker Morgantown, West Virginia

I'm in the hospital I didn't receive my package

I don't know what happened to the package it's supposed to have been left on my porch as they say I believe they did leave it on my porch but I had my neighbor to check and she said she didn't see your package so I don't know what you going to do about it but I'm not going to pay for something I didn't receive have a good day

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User's recommendation: Make sure everyone sign for there package

Luc K Din

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NEGATIVE REPORT BY ERROR REFUSE TO CORRECT

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Fingerhut - NEGATIVE REPORT BY ERROR REFUSE TO CORRECT

During 2022 Fingerhut shift bank and created a new account without my authorization between "Fetti and Webank". I didn't want to pursue any business with them and even thought I was NEVER late, they still reported a late payment.

I called them they said it will be corrected, so far nothing.

View full review
Pros:
  • Easy to get
Cons:
  • Inaccurate reports

Preferred solution: Correction of the report removal of the inaccurate negative!

User's recommendation: Avoid!!! inaccuracy in credit report that will hurt you !

Taneya Jlt
map-marker Chicago, Illinois

To open the account

Yes I am getting a new account I am so happy can shop with finger hunt an order baseball cards an autograph

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Anonymous
map-marker Egg Harbor Township, New Jersey

Pissed

I made the mistake of ordering from Fingerhut days ago. the order was supposed to be completed and processed, until I checked my account and found I was charged extra fees for an order that was supposed to had been completed.

considering that one of the items were delivered to me. A company-I generally did not mind utilizing in the past, I now view as a bunch of scammers.

I hate having to deal with foreigners on calls. As most do not speak great English and lots of good American companies are going down Hill due to the influx of more foreigners taking over American businesses.

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User's recommendation: Demand American businesses remain American owned.

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Anonymous
map-marker Gadsden, Alabama

They sell client information also fetti inaccurately reports

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They sell client information social security numbers date of births income names addresses phone numbers. The stuff you have to put on your application.

Also they inaccurately report to credit bureaus making your score plumit after being a loyal customer for years. Since it changed to fetti they have really fell off.

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User's recommendation: Do not go through them.

Resolved
Alexander V Epk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Receiving random text for payments

Fingerhut - Receiving random text for payments
Updated by user Nov 15, 2023

Company fixed the issue and I have been provided with apology. Misinformation

Original review Oct 15, 2023

Ive been receiving some text messages from Fingerhut saying I have to make a payment but I dont have an account with them. Ive tried calling their customer service number and they asked for my number to see if its linked to my account but they said theres no account with my phone number on it.

Im just trying to understand whats going on with the whole thing and if I do happen to have one I would like to work towards closing the account. Please help and let me know how to resolve this issue please, thank you again!

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1 comment
Guest

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Nancy W Mxj

To ask questions

Fingerhut - To ask questions

I did not have any things happened. I need to ask the questions how to get added to Fingerhut.

what do I need to be added to Fingerhut? Is there anybody that I can ask about adding me to Fingerhut can Fingerhut call me at 904-454-****.

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User's recommendation: Add me to Fingerhut

1 comment
Guest

Go to their website and complete an application. You will get an immediate reply on credit limit approved for. Your credit will increase over time as long as you stay current on payments.

About

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Summary

Fingerhut Direct Marketing, Inc. is an American company. The company was founded in 1948. Since then Fingerhut has grown into a nationwide direct retailer. The company focuses on providing shop at home convenience and constantly improves its huge selection of products. Fingerhut Direct Marketing offers its products through its official website and through regular mailings to the customers. The company provides a number of credit options and low monthly payments as well. Benefits of Fingerhut Direct Marketing include convenient credit, thirty day home trial, and doorstep delivery.

Fingerhut Direct Marketing offers such products as apparel, electronics, health and beauty products, sporting products, toys, jewelry, housewares, and so much more.

Fingerhut reviews and complaints

Fingerhut is ranked 515 out of 5458 in E-commerce category

Area Served

USA

Payment Methods

VISAPayPal

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